Privacy Policy

We fully abide by the Australian Privacy Act and all modifications that occur from time to time. We may use the personal information we collect and you consent to us using your personal information.

What information we collect
We may collect your name and contact information including your email and postal or delivery address. We may collect additional information you provide when giving us feedback, completing profile forms, telephone conversations, electronic attachments, registering as a member and from third parties. We also monitor customer traffic patterns and site use, which enable us to improve the service we provide.

How we use your information
The primary purpose for which we collect information from you is to provide you with products and services that you have requested and the management of business transactions entered into with us, and the administration of any member accounts you have with us. We may send you promotional email from time to time informing you of new products or other information which may be of interest to you. If you do not wish to receive any marketing information you may click the box that gives the option of not receiving any marketing information from us in the customer link.

We may also use the personal information collected to verify your identity, investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity and/or as required or permitted by any law (including without limitation the Privacy Act).

We have appointed a Privacy Officer to oversee the management of personal information in accordance with this policy and the Privacy Act. We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

However, you acknowledge that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. You provide information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorized access to your personal information where the security of information is not within our control.

You acknowledge that we are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose your personal information to in accordance with this policy or any applicable laws). The collection and use of your information by such third party/ies may be subject to separate privacy and security policies.

If you suspect any misuse or loss of, or unauthorized access to your personal information, or any other privacy breach please let us know immediately.

Links to other Websites
Our website may contain links to enable you to visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over these other websites. As such we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy policy. You would need to look at the privacy policy of these websites.

Accessing and updating your personal information
Subject to the exceptions set out in the Privacy Act, you may seek access to and update the personal information we hold about you. We will require you to verify your identity and to specify what information you require. A fee may be charged for providing access however we will advise you of the likely cost in advance. Subscribers or customers of our website will generally be able to access and update their customer details online.

We request that you keep your information as current as possible so that we may continue to improve our service to you.

If you would like to seek access to personal information we hold about you, or if you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, you can write to:

The Privacy Officer
MyStory Publishing
P.O. Box 5336
West End QLD 4101